The Five Most Important Questions You Will Ever Ask About Your OrganizationISBN: 978-0-470-22756-5
Paperback
144 pages
April 2008, Jossey-Bass
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Foreword xi
About Peter F. Drucker xvii
Why Self-Assessment? 1
Peter F. Drucker
Question 1: What Is Our Mission? 11
Peter F. Drucker with Jim Collins
Question 2: Who Is Our Customer? 23
Peter F. Drucker with Philip Kotler
Question 3: What Does the Customer Value? 37
Peter F. Drucker with Jim Kouzes
Question 4: What Are Our Results? 49
Peter F. Drucker with Judith Rodin
Question 5: What Is Our Plan? 63
Peter F. Drucker with V. Kasturi Rangan
Transformational Leadership 77
Frances Hesselbein
The Self-Assessment Process 83
Suggested Questions to Explore 87
Definitions of Terms 99
About the Contributors 103
About the Leader to Leader Institute 107
Acknowledgments 109
Additional Resources 111
Index 115
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