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What's the Secret?: To Providing a World-Class Customer Experience

ISBN: 978-0-470-19612-0
Hardcover
336 pages
May 2008
List Price: US $29.95
Government Price: US $15.27
Enter Quantity:   Buy
What's the Secret?: To Providing a World-Class Customer Experience (0470196122) cover image

JOHN R. DIJULIUS III is considered the authority on customer service and President of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.

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