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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, 2nd Edition

ISBN: 978-0-470-19241-2
Hardcover
512 pages
April 2009, Jossey-Bass
List Price: US $70.00
Government Price: US $47.36
Enter Quantity:   Buy
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, 2nd Edition (0470192410) cover image

THE AUTHORS

GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.

RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.

CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.

LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.

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