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Handbook of Improving Performance in the Workplace, Volume 3, Measurement and Evaluation

ISBN: 978-0-470-19067-8
Hardcover
448 pages
December 2009, Pfeiffer
List Price: US $187.95
Government Price: US $120.28
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Handbook of Improving Performance in the Workplace, Volume 3, Measurement and Evaluation (0470190671) cover image
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List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii

Introduction to Volume Three xvii

Acknowledgements xxv

PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1

1 Measurement, Evaluation, and Research: Feedback for Decision Making 3

Carl Binder

2 Measurement and Evaluation in the Workplace 25
Lori G. Bosteder, Darlene Russ-Eft

3 Unleashing the Positive Power of Measurement in the Workplace 43
Dean R. Spitzer

4 Relating Training to Business Performance: The Case for a Business Evaluation Strategy 59
William J Tarnacki II, Eileen R. Banchoff

5 Success Case Methodology in Measurement and Evaluation 76
Anne M. Apking, Tim Mooney

PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95

6 Needs Assessment: A Lighthouse Beacon 97
Catherine M. Sleezer, Darlene Russ-Eft

7 The Impact Evaluation Process 113
Ingrid J. Guerra-López

8 Full-Scope Evaluation: Do You “Really Oughta, Wanna”? 128
Joan C. Dessinger, James L. Moseley

9 How to Use Kirkpatrick's Taxonomy Effectively in the Workplace 142
Richard B. Pearlstein

10 Ethical Considerations in Performance Measurement 161
David L. Solomon

PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177

11 Performance-Based Evaluation: Tools, Techniques, and Tips 179
Judith A. Hale

12 Testing Strategies: Verifying Capability to Perform 200
Peter R. Hybert

13 The Business of Program Evaluation: ROI 219
Patti P. Phillips, Jack J. Phillips

14 Integrated Evaluation: Improving Performance Improvement 240
Nancy B. Hastings

15 Using Evaluation Results to Improve Human Performance Technology Projects 256
Carol K. Diroff

PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 273

16 Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors 275
Dale C. Brandenburg

17 Using New Technology to Create a User-Friendly Evaluation Process 296
William J. Rothwell, Anita Pane Whiteford

18 New Kids on the Block: Evaluation in Practice 314
Debra M. Smith

19 Expanding Scope of Evaluation in Today's Organizations 339
Darlene Russ-Eft

20 The Changing Role of Evaluators and Evaluation 354
Roger Chevalier

About the Editors 375

About the Contributors 377

Name Index 388

Subject Index 393

 

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