Handbook of Improving Performance in the Workplace, Volume 3, Measurement and EvaluationISBN: 978-0-470-19067-8
Hardcover
448 pages
December 2009, Pfeiffer
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List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii
Introduction to Volume Three xvii
Acknowledgements xxv
PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION
1
1 Measurement, Evaluation, and Research: Feedback for Decision
Making 3
Carl Binder
2 Measurement and Evaluation in the Workplace 25
Lori G. Bosteder, Darlene Russ-Eft
3 Unleashing the Positive Power of Measurement in the
Workplace 43
Dean R. Spitzer
4 Relating Training to Business Performance: The Case for a
Business Evaluation Strategy 59
William J Tarnacki II, Eileen R. Banchoff
5 Success Case Methodology in Measurement and Evaluation
76
Anne M. Apking, Tim Mooney
PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95
6 Needs Assessment: A Lighthouse Beacon 97
Catherine M. Sleezer, Darlene Russ-Eft
7 The Impact Evaluation Process 113
Ingrid J. Guerra-López
8 Full-Scope Evaluation: Do You “Really Oughta,
Wanna”? 128
Joan C. Dessinger, James L. Moseley
9 How to Use Kirkpatrick's Taxonomy Effectively in the
Workplace 142
Richard B. Pearlstein
10 Ethical Considerations in Performance Measurement
161
David L. Solomon
PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177
11 Performance-Based Evaluation: Tools, Techniques, and Tips
179
Judith A. Hale
12 Testing Strategies: Verifying Capability to Perform
200
Peter R. Hybert
13 The Business of Program Evaluation: ROI 219
Patti P. Phillips, Jack J. Phillips
14 Integrated Evaluation: Improving Performance Improvement
240
Nancy B. Hastings
15 Using Evaluation Results to Improve Human Performance
Technology Projects 256
Carol K. Diroff
PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 273
16 Understanding Context: Evaluation and Measurement in
Not-for-Profit Sectors 275
Dale C. Brandenburg
17 Using New Technology to Create a User-Friendly Evaluation
Process 296
William J. Rothwell, Anita Pane Whiteford
18 New Kids on the Block: Evaluation in Practice
314
Debra M. Smith
19 Expanding Scope of Evaluation in Today's Organizations
339
Darlene Russ-Eft
20 The Changing Role of Evaluators and Evaluation
354
Roger Chevalier
About the Editors 375
About the Contributors 377
Name Index 388
Subject Index 393