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The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It

ISBN: 978-0-470-19038-8
Hardcover
480 pages
April 2010, Jossey-Bass
List Price: US $115.00
Government Price: US $76.80
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The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It (0470190388) cover image
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Sandy Schuman has been helping organizations work more effectively to solve complex problems and make critical decisions for more than thirty years. He is a group facilitator, collaborative process advocate, and storyteller. He helps groups create shared meaning, make critical choices, and build collaborative relationships. He facilitates problem-solving and decision-making processes for a wide variety of public management and policy issues and provides training in group facilitation, decision making, systems thinking, conflict management systems, and organizational communication. He is the editor of the International Association of Facilitators handbook series: The IAF Handbook of Group Facilitation, Creating a Culture of Collaboration, and Working with Difficult Groups.

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