Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd EditionISBN: 978-0-470-18002-0
Hardcover
384 pages
April 2008
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Preface ix
Acknowledgments xv
Chapter 1 Introduction to the Balanced Scorecard 1
Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25
Chapter 3 Before You Begin 46
Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82
Chapter 5 Mission, Values, and Vision 105
Chapter 6 Strategy: The Core of Every Balanced Scorecard 130
Chapter 7 Strategy Maps 150
Chapter 8 Performance Measures, Targets, and Initiatives 209
Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256
Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276
Chapter 11 Reporting Results 286
Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312
Chapter 13 Sustaining Balanced Scorecard Success 330
Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343
Index 353
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