TKO Management!: Ten Knockout Strategies for Becoming the Manager Your People Deserve

Dave Anderson has led some of the nation's most successful car dealerships and is President of Dave Anderson'sLearn to Lead and LearnToLead.com, a Web site that provides free training resources to thousands of people in more than forty countries. He is also the author of If You Don't Make Waves, You'll Drown; Up Your Business!; and How to Deal with Difficult Customers, all from Wiley.