Business Etiquette For Dummies, 2nd Edition

Part I: Conducting Yourself Gracefully in the Business World.

Chapter 1: Displaying Good Manners at Work.

Chapter 2: Making a Positive Impression on the Job.

Chapter 3: Working in a Diverse Environment.

Chapter 4: Look Sharp! Creating Professional Style and Presence.

Part II: Building Better Communication Skills.

Chapter 5: The Art of Meeting and Greeting.

Chapter 6: Making Polite Conversation.

Chapter 7: Improving Your Telephone Manners.

Chapter 8: Sharpening Your Written Communication Skills.

Chapter 9: Keeping Up with Electronic Etiquette.

Part III: Behaving in the Boardroom and Beyond.

Chapter 10: Minding Your Meeting Manners.

Chapter 11: Engaging in Business Meals and Parties.

Chapter 12: Mastering Dining Etiquette.

Chapter 13: Attending Conferences, Trade Shows, and Special Events.

Chapter 14: Taking Part in a Variety of Social Off-Site Activities.

Chapter 15: Marking Life’s Major Events and Passages.

Part IV: Overcoming Work-Related Challenges.

Chapter 16: Coming to Terms with Difficult People.

Chapter 17: Managing Office Conflict.

Chapter 18: Managing Ethical Dilemmas at Work.

Chapter 19: Handling Sexuality in the Workplace.

Part V: Doing Business on a Global Scale.

Chapter 20: Pack Your Manners! Traveling for Business.

Chapter 21: Now You’ve Arrived: Adapting to a New World.

Chapter 22: Crossing Cultural Lines: Your Passport for Success.

Part VI: The Part of Tens.

Chapter 23: Nearly Ten College-to-Career Etiquette Tips.

Chapter 24: Ten Tips for Impressive Job Interviews.

Index.