Wiley.com
Print this page Share

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

ISBN: 978-0-470-13447-4
Hardcover
840 pages
October 2009
Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems (047013447X) cover image
This title is out-of-print and not currently available for purchase from this site.

Foreword.

Introduction: Business Excellence through Information Excellence.

Part I From Information Crisis to Business Excellence through Information Excellence.

Chapter 1 Process and Business Failure: The High Costs of Low Quality Information.

Chapter 2 The ABCs of the TIQM Quality System for Total Information Quality Management.

Part II The Step-by-Step Guide to the TIQM Quality System for Total Information Quality Management.

Chapter 3 Implementing and Sustaining an Effective Information Quality Environment.

Chapter 4 The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality.

Chapter 5 The Step-by-Step Guide to Assessing Information Quality.

Chapter 6 The Step-by-Step Guide to Measuring Costs and Risks of Poor Quality Information.

Chapter 7 The Step-by-Step Guide to Improving Information Process Quality.

Chapter 8 The Step-by-Step Guideto Data Correction and Controlling Data Redundancy.

Part III Information Quality Applied to Core Business Value Circles.

Chapter 9 Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer”.

Chapter 10 Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire”.

Chapter 11 Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer”.

Chapter 12 Information Quality Applied to Financial and Risk Management: “Budget-to-Profit”.

Chapter 13 Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer”.

Chapter 14 Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation”.

Chapter 15 Information Quality Applied to Information Management and Information Systems Engineering.

Chapter 16 The Journey Is the Key to Success.

Endnotes.

Index.

Related Titles

More By This Author

Database & Data Warehousing Technologies

by Ralph Kimball, Margy Ross, Warren Thornthwaite, Joy Mundy, Bob Becker
by Steven Wort, Christian Bolton, Justin Langford, Michael Cape, Joshua J. Jin, Douglas Hinson, Haidong Ji, Paul A. Mestemaker, Arindam Sen
Back to Top