Quality Control for Dummies

Part I: Understanding the Basics of Quality Control.

Chapter 1: Defining and Explaining Quality Control.

Chapter 2: Understanding the Importance of Quality Standards.

Chapter 3: Using Quality Assurance for the Best Results.

Chapter 4: The Role of Inspection in Quality Control.

Part II: Putting Fundamental Quality Control Methods to Use.

Chapter 5: Starting Down the Road to Quality.

Chapter 6: Detecting the Voice of the Customer in Quality Issues.

Chapter 7: Preparing to Measure Your Current Quality Process.

Chapter 8: Collecting Your Quality Data.

Chapter 9: Evaluating Quality with Statistics.

Chapter 10: Assessing Quality with Statistical Process Control.

Part III: Whipping Quality Control into Shape with Lean Processes.

Chapter 11: Gathering the Nuts and Bolts of Lean Processes.

Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping.

Chapter 13: Focusing on the 5S Method.

Chapter 14: Empowering Workers to Make Changes with Rapid Improvement.

Chapter 15: Looking at Lean Materials and Kanban.

Part IV: Surveying Other Quality Control Techniques.

Chapter 16: Combining the Best of All Worlds in Total Quality Management.

Chapter 17: Fixing Tough Problems with Six Sigma.

Chapter 18: Delving into Quality Function Deployment.

Chapter 19: Considering the Theory of Constraints.

Part V: The Part of Tens.

Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process.

Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques.

Index.