The Essentials of the New Workplace: A Guide to the Human Impact of Modern Working PracticesISBN: 978-0-470-02215-3
Paperback
272 pages
December 2004
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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About the Editors.
List of Contributors.
Preface.
Chapter 1: Introduction to the Essentials of the New Workplace (David Holman, Stephen Wood, Toby D. Wall and Ann Howard).
Chapter 2: Workers Under Lean Manufacturing (Rick Delbridge).
Chapter 3: The Human Side of Total Quality Management (Richard Cooney and Amrik Sohal).
Chapter 4: System Integration in Advanced Manufacturing Technology (Waldemar Karwowski and Bradley Chase).
Chapter 5: Supply-chain Partnering (Máire Kerrin and Belén Icasati-Johanson).
Chapter 6: Team Work (John Cordery).
Chapter 7: Call Centres (David Holman).
Chapter 8: Knowledge Management (Harry Scarbrough).
Chapter 9: Employee Involvement: Utilization, Impacts, and Future Prospects (George S. Benson and Edward E. Lawler III).
Chapter 10: Managing Virtual Workers and Virtual Organisations (David Lamond, Kevin Daniels and Peter Standen).
Chapter 11: Organisational Performance and Manufacturing Practices (Stephen Wood).
Chapter 12 Organisational Performance in Services (Rosemary Batt and Virginia Doellgast).
Author Index.
Subject Index.
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