Managing Mobile Services: Technologies and Business Practices

Contributors.

Foreword.

About the book.

Organization.

Interdependencies between chapters.

Acknowledgements.

Abbreviations.

1. Introduction (Ulla Koivukoski).

2. Business Evolution of Mobile Services  (Sonja Hilavuo).

3. Focus Topic 1 – The Tune2Radio Service (Ulla Koivukoski).

4. Service Management (Elena Lialiamou, Pertti Pielismaa, and Mikko Ruhanen).

5. Standardization Related to Service Management (Margareta Björksten, Péter Dornbach, Frederick Hirsch, Valtteri Niemi, Pertti Pielismaa, Peeter Pruuden, and Vilho Räisänen).

6. Requirements and Characteristics of IP Services (Margareta Björksten, Gábor Marton, Zoltán Németh, Valtteri Niemi, and Vilho Räisänen).

7. Service Modelling (Margareta Björksten, Gábor Marton, Zoltán Németh, Valtteri Niemi, Pertti Pielismaa, Vilho Räisänen, and Mikko Ruhanen).

8. Focus Topic 2 – Service Control (Tuija Hurtta and Vilho Räisänen).

9. Trends For the Future (Margareta Björksten, Péter Dornbach, Sonja Hilavuo, Frederick Hirsch, Tuija Hurtta, Ulla Koivukoski, Elena Lialiamou, Gábor Marton, Zoltán Németh, Valtteri Niemi, Pertti Pielismaa, Peeter Pruuden, Vilho Räisänen, and Mikko Ruhanen).

10. Summary (Ulla Koivukoski and Vilho Räisänen).

Appendix: Service Framework Team Roles.

Index.