Service Modelling: Principles and Applications

Dr. Vilho Räisänen is Principal Engineer in Service Management technologies at Nokia Networks. He has contributed to IETF (Internet Engineering Task Force) and ETSI (European Telecommunications Standards Institute) standardization efforts, and lectured the course “End-to-end IP service quality and mobility” at the department of Electrical Engineering of the Helsinki University of Technology.  He is the author of numerous peer-reviewed articles in international journals in data communications, and author/editor of two Wiley books.