Changing Organizational Culture: The Change Agent's Guidebook

Introduction.

Part I-Changing organizational culture.

Chapter 1: Organizational culture.

Chapter 2: Assessing the organization and cultural change.

Chapter 3: Everyday reality, attitude, and leadership.

Chapter 4: Mapping and taking away ineffectiveness.

Chapter 5: Dialogue.

Part II-Techniques, personal issues, and exercises.

Chapter 6: Techniques and tools.

Chapter 7: Personal issues.

Chapter 8: Exercises.

Part III-Addenda.

Addendum 1: Some meanings of the non-verbal behavioral elements of 9.3.

Addendum 2: Some connotations of the words of 9.7.

Addendum 3: Examples of unproductive assumptions (9.16, Walk 2).

References.

Index.