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2 matches for "Matthew D. Johnson"

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (0787953105) cover image

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System

by Matthew D. Johnson, Anders Gustafsson

August 2000, Hardcover

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (0470448210) cover image

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

by Matthew D. Johnson, Anders Gustafsson

May 2003, Paperback

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