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2 matches for "J. Mike Jacka"

Business Process Mapping: Improving Customer Satisfaction, 2nd Edition (0470444584) cover image
Business Process Mapping: Improving Customer Satisfaction, 2nd Edition
by J. Mike Jacka, Paulette J. Keller
July 2009, Hardcover
Business Process Mapping Workbook: Improving Customer Satisfaction (0470446285) cover image
Business Process Mapping Workbook: Improving Customer Satisfaction
by J. Mike Jacka, Paulette J. Keller
July 2009, Paperback