The Silent Language of Leaders: How Body Language Can Help - or Hurt - How You Lead

While most of us are aware of the words we choose, too few understand the impact of what we don't say.

• You know that first impressions are crucial. Once someone labels you as “likeable” or “un-likeable,” “powerful” or “submissive,” everything else you do will be viewed through that filter. But did you know that potential customers, bosses, and business partners make those crucial decisions about you in the first seven seconds?

• Did you know that in a thirty-minute negotiation, two people can send over eight hundred different nonverbal signals? So, if you focus on the verbal exchange alone and ignore the nonverbal element, you stand a high chance of coming away from a negotiation wondering why in the world your brilliantly constructed bargaining plan didn’t work the way it was supposed to.

• And did you know that anytime your words and your body language are out of alignment, people believe what they see -- and discount what you say?

In The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead (Jossey-Bass, April 2011) author and international speaker Carol Kinsey Goman provides each of us with an array of insights and techniques that can easily and measurably transform our workplace relationships and help us achieve business success.

As she has shared in her presentations to audiences throughout the world and in her private coaching sessions with senior managers, Goman reveals how the slightest gesture can empower us – or sabotage us – in the pursuit of our objectives.  At a time when millions are embracing new social networking tools, the need to make the most of every face-to-face encounter has never been higher -- and the need for “nonverbal intelligence” has never been greater.

In The Silent Language of Leaders – and in interviews about this important new book – Carol Kinsey Goman shares the most powerful secrets of effective communication, including:

• How and when to display the two sets of body language people look for in all leaders
• “Mirroring” and other techniques to build trust and encourage collaboration
• The 5 mistakes people will make when they read your body language
• How to project confidence and charisma when you are feeling nervous or uncertain
• How men and women can “bridge the gender gap” by understanding body language differences
• How to read body language to find out what your negotiation counterpart is really thinking
• Which body language cues cross cultures – and which are “culture bound”