Win at Work!: The Everybody Wins Approach to Conflict Resolution

Win at Work! offers unique insights into resolving workplace conflicts and how the masculine, linear model of decision-making can no longer work. Through real life experiences, author Diane Katz describes eight crossroads that so many professionals face in their careers, and how they can become problem solvers and not problem makers.

Win at Work! covers a wide range of the causes of workplace conflicts and explains why attempts to resolve them often fail. Dr. Katz’s approach to arriving at peaceful solutions is based on balancing the traditional masculine traits of focus and assertiveness with the feminine attributes of creativity and collaboration. 

Her eight-step process, The Working Circle®, encourages an objective, non-combative view of the situation.  It involves determining what is negotiable and what is not, developing a game plan, and communicating the positive changes that will result. It blends intuition and intellect. Using actual situations from her practice, Dr. Katz takes the reader step by step through her process to solve a number of common challenges including: asking for and justifying a raise, dealing with a disruptive business partner, whether to speak up or remain silent about what is going on at work, whether to take sides or mediate, dealing with a client’s anger, negotiating independence from a micromanaging boss, standing up to a workplace bully, managing a troublemaker, and other typical workplace conflict situations.