Bob Phibbs (Long Beach, CA), known nationwide as the Retail Doctor, is an internationally recognized expert on business strategy, customer service, sales, and marketing. As a motivational speaker and consultant, he has helped some of America's best-known brands, including Yamaha, Caswell-Massey, Viking, LEGO, Lumber Liquidators, and Brother succeed when economic circumstances or new competitors have challenged their customer base. For the past 15 years, the mission of Bob's consulting company, The Retail Doctor, has been to provide training and consulting to independent businesses, teaching them how to successfully compete in any environment.